Transactional email

These are the messages the portal sends. They all use the same frame: a single 600px column set in Arial, the logo as an image, and one button per email. Nothing in them depends on a feature that a mail client might strip out.

The door code never travels by email.

The code is shown only on My Stay, only around the stay dates, and only to the member who holds the booking. A guest copy carries the dates, the unit and the arrival instructions. It never carries the code.

Booking confirmation

E1-a · drawn

From: Silver Wings <stays@[TBD: sending domain]>

To: dale.novak@example.com

Subject: You're booked: Casa Plata, March 15–19, 2027

Silver Wings

Dale, your stay is confirmed.

Top floor · Casa Plata

Arrive Mon, March 15 from [TBD: check-in time] · Depart Fri, March 19 by [TBD: check-out time]

4 nights · 3 people · Reference SW-2027-0142

Open my stay

Arrival instructions and your door code are in My Stay; the code appears closer to your arrival. This email doesn't contain it.

A copy of this confirmation went to jenna.novak@example.com.

Silver Wings · Duncan Aviation · You're receiving this because of your booking at Casa Plata. Questions: [Duncan content: office contact]

Trigger: M6 submit. Copy to the guest email if given. · Button goes to: M8 My stay

Booking confirmation, guest copy

Specified in E1-c

This is the same email, with nothing taken out. The door code was never in it, so the guest copy needs no redaction (R11a, R12).

From: Silver Wings <stays@[TBD: sending domain]>

To: jenna.novak@example.com

Subject: You're booked: Casa Plata, March 15–19, 2027

Silver Wings

Dale, your stay is confirmed.

Top floor · Casa Plata

Arrive Mon, March 15 from [TBD: check-in time] · Depart Fri, March 19 by [TBD: check-out time]

4 nights · 3 people · Reference SW-2027-0142

Open my stay

Arrival instructions and your door code are in My Stay; the code appears closer to your arrival. This email doesn't contain it.

A copy of this confirmation went to jenna.novak@example.com.

Silver Wings · Duncan Aviation · You're receiving this because of your booking at Casa Plata. Questions: [Duncan content: office contact]

Trigger: Sent with the confirmation to every guest address captured on M5. · Button goes to: M8 My stay

Arrival reminder, flight details empty

E1-b · drawn

From: Silver Wings <stays@[TBD: sending domain]>

To: dale.novak@example.com

Subject: Your stay is two weeks away, a couple of things

Silver Wings

Dale, you arrive at Casa Plata on Monday, March 15.

Flight details are still empty. Add your airline and arrival time so the residence manager knows when to expect you.

Check your guest list. Jenna Novak and Sam Novak are on it. You can change it until the day before you arrive.

Open my stay

Silver Wings · Duncan Aviation · You're receiving this because of your booking at Casa Plata. Questions: [Duncan content: office contact]

Trigger: [TBD: days] before arrival; flight paragraph only while empty · Button goes to: M8 My stay

Arrival reminder, flight details given

Specified in E1-c

This is E1-b with its one conditional block absent. Nothing else moves.

From: Silver Wings <stays@[TBD: sending domain]>

To: dale.novak@example.com

Subject: Your stay is two weeks away, a couple of things

Silver Wings

Dale, you arrive at Casa Plata on Monday, March 15.

Check your guest list. Jenna Novak and Sam Novak are on it. You can change it until the day before you arrive.

Open my stay

Silver Wings · Duncan Aviation · You're receiving this because of your booking at Casa Plata. Questions: [Duncan content: office contact]

Trigger: Same schedule. The flight paragraph is gone once the field is filled. · Button goes to: M8 My stay

Booking changed

Specified in E1-c

From: Silver Wings <stays@[TBD: sending domain]>

To: lena.whitfield@example.com

Subject: Your stay has changed: Casa Plata, June 15–19, 2027

Silver Wings

Lena, your stay has changed.

Middle floor · Casa Plata

Arrive Tue, June 15 from [TBD: check-in time] · Depart Sat, June 19 by [TBD: check-out time]

4 nights · 3 people · Reference SW-2027-0139

Open my stay

Arrival instructions and your door code are in My Stay; the code appears closer to your arrival. This email doesn't contain it.

Silver Wings · Duncan Aviation · You're receiving this because of your booking at Casa Plata. Questions: [Duncan content: office contact]

Trigger: Staff apply a change from D3 · Button goes to: M8 My stay

Booking canceled

Specified in E1-c

From: Silver Wings <stays@[TBD: sending domain]>

To: dale.novak@example.com

Subject: Your stay at Casa Plata is canceled

Silver Wings

Dale, your stay on March 15–19, 2027 is canceled.

Your 2027 stay is open again.

See the calendar

Silver Wings · Duncan Aviation · You're receiving this because of your booking at Casa Plata. Questions: [Duncan content: office contact]

Trigger: Member (M10) or staff (D3) · Button goes to: M2 calendar

Verify your email

Specified in E1-c

From: Silver Wings <stays@[TBD: sending domain]>

To: dale.novak@example.com

Subject: Verify your email address

Silver Wings

Dale, confirm this address.

Your Silver Wings account is ready once this address is confirmed.

Verify my email

If you didn't ask for this, you can ignore it.

Silver Wings · Duncan Aviation · Questions: [Duncan content: office contact]

Trigger: A2 registration, or email change on M11 · Button goes to: A3 registration success

Password reset

Specified in E1-c

From: Silver Wings <stays@[TBD: sending domain]>

To: dale.novak@example.com

Subject: Reset your Silver Wings password

Silver Wings

Dale, choose a new password.

This link expires and works once.

Choose a new password

If you didn't ask for a reset, nothing has changed and you can ignore this.

Silver Wings · Duncan Aviation · Questions: [Duncan content: office contact]

Trigger: A4 request. Link expires, works once. · Button goes to: A4 reset form

Change request received

Specified in E1-c

From: Silver Wings <stays@[TBD: sending domain]>

To: lena.whitfield@example.com

Subject: We have your change request

Silver Wings

Lena, we have your change request.

Middle floor · Casa Plata

Arrive Tue, June 8 · Depart Sat, June 12

Requested: Move to June 15–19, same unit · Reference SW-2027-0139

The Silver Wings office will answer. Your stay is unchanged until then.

Open my stay

Silver Wings · Duncan Aviation · You're receiving this because of your booking at Casa Plata. Questions: [Duncan content: office contact]

Trigger: M10 submit · Button goes to: M8 My stay

Change request answered

Specified in E1-c

From: Silver Wings <stays@[TBD: sending domain]>

To: lena.whitfield@example.com

Subject: Your change request has an answer

Silver Wings

Lena, your change request has an answer.

Your stay now runs Tue, June 15 to Sat, June 19, 2027.

Open my stay

Silver Wings · Duncan Aviation · You're receiving this because of your booking at Casa Plata. Questions: [Duncan content: office contact]

Trigger: Staff decision on D3 · Button goes to: M8 My stay

The full set

Email	Trigger	Button goes to
Booking confirmation	M6 submit. Copy to the guest email if given.	M8 My stay
Booking confirmation, guest copy	Sent with the confirmation to every guest address captured on M5.	M8 My stay
Arrival reminder, flight details empty	[TBD: days] before arrival; flight paragraph only while empty	M8 My stay
Arrival reminder, flight details given	Same schedule. The flight paragraph is gone once the field is filled.	M8 My stay
Booking changed	Staff apply a change from D3	M8 My stay
Booking canceled	Member (M10) or staff (D3)	M2 calendar
Verify your email	A2 registration, or email change on M11	A3 registration success
Password reset	A4 request. Link expires, works once.	A4 reset form
Change request received	M10 submit	M8 My stay
Change request answered	Staff decision on D3	M8 My stay

All share the E1-a layout. None carries the door code. Confirmations and changes always send; only reminders and announcements are optional (M11).